ITILFND  Dumps & Test Certification ITILFND  Cost - Christmas Offer
                      
Ex in
Exam ITILFND
 
ITIL - Foundation
 
Verson: Demo
 
[ Total Questions:   10 ]
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Exin ITILFND : Practice Test
Topic 4, Key Principles and Models
Question No : 1  - (Topic 4)
Which of the following BEST describes 'partners' in the phrase "people, processes,
products and partners"?
 
 
A. Suppliers, manufacturers and vendors 
B. Customers 
C. Internal departments 
D. The facilities management function 
 
Answer: A
 
 
Topic 5, Major Processes
Question No : 2  - (Topic 5)
Which of these should a change model include?
 
 
1. The steps that should be taken to handle the change
 
2. Responsibilities; who should do what, including escalation
 
3. Timescales and thresholds for completion of the actions
 
4. Complaints procedures
 
 
A. 1,2 and 3 only 
B. All of the above 
C. 1 and 3 only 
D. 2 and 4 only 
 
Answer: A
 
 
Question No : 3  - (Topic 5)
Which one of the following is NOT a valid purpose or objective of problem management?
 
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Exin ITILFND : Practice Test
A. To prevent problems and resultant incidents 
B. To manage problems throughout their lifecycle 
C. To restore service to a user 
D. To eliminate recurring incidents 
 
Answer: C
 
 
Question No : 4  - (Topic 5)
Hierarchic escalation is BEST described as?
 
 
A. Notifying more senior levels of management about an incident 
B. Passing an incident to people with a greater level of technical skill 
C. Using more senior specialists than necessary to resolve an Incident to maintain
customer satisfaction 
D. Failing to meet the incident resolution times specified in a service level agreement 
 
Answer: A
 
 
Topic 6, Minor Processes
Question No : 5  - (Topic 6)
Which process is responsible for ensuring that appropriate testing takes place?
 
 
A. Knowledge management 
B. Release and deployment management 
C. Service asset and configuration management 
D. Service level management 
 
Answer: B
 
 
Question No : 6  - (Topic 6)
Which process is responsible for sourcing and delivering components of requested
standard services?
 
 
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Exin ITILFND : Practice Test
A. Request fulfilment 
B. Service portfolio management 
C. Service desk 
D. IT finance 
 
Answer: A
 
 
Question No : 7  - (Topic 6)
Which process would you MOST expect to be involved in the management of underpinning
contracts?
 
 
A. Change management 
B. Service catalogue management 
C. Supplier management 
D. Release and deployment management 
 
Answer: C
 
 
Topic 10, New Questions
Question No : 8  - (Topic 10)
 
Which statement about change management is CORRECT?
 
 
A. It optimizes overall business risk 
B. It optimizes financial exposure 
C. It ensures that all changes are authorized by the change advisory board (CAB) 
D. It ensures that servicerequests follow the normal change management process 
 
Answer: C
 
 
Question No : 9  - (Topic 10)
 
What should the IT service continuity process primarily support?
 
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Exin ITILFND : Practice Test
A. Critical IT processes 
B. All the services in the service portfolio 
C. Business continuity strategy 
D. Mission critical services at peak business periods 
 
Answer: C
 
 
Question No : 10  - (Topic 10)
 
Which ITIL process is used to restore normal service operation as quickly as possible?
 
 
A. Service level management 
B. Incident management 
C. Problem management 
D. Availability management 
 
Answer: B
 
 
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