Warranty Fraud
                     Remote Pump 
Monitoring 
System
Interesting facts
• A Pump Manufacturer claims “only 1 out of 100 pumps 
they manufacture lasts 6 months without warranty claims.” 
This despite maintaining the highest level of product 
quality, reliability, and testing of all pump assemblies prior 
to shipment.
• Currently manufacturing and material supply businesses 
are paying about 3%-7% of their total revenue to fund 
warranty claims that arise out of abuse or misuse of the 
product.
Problem Statement
Most Pump manufacturers have no validated system to detect 
and prove misuse by the user. Due to lack of Authentication 
technologies to prevent warranty Fraud manufacturers face:
• Loss of Brand Value: Stronger the brand’s reputation and/or 
quality guarantees the higher the risk.
• Product Recall/ Removal/ Dumping: Leading to revenue loss.
• Replacement Material: Replace damaged components.
• Time consumption: Manual auditing of warranty claim leads to 
poor service experience for genuine warranty claimants.
Common Claims due 
to mishandling:
• Motor Burning due to Voltage 
Fluctuations
• Casting Erosion
• Pulley Misalignment and Slippage of Belt
• Pressure Spikes
• Run Dry Seal Failure
Technology 
Solution
• Pump is fitted with specific sensors. Data collected from 
these sensors will reflect how the pump is being used. 
• Required sensors can be mounted on hardware. Data is 
recorded and analyzed remotely or by a program to identify 
faults. Primary receiver nodes (PRNs) can communicate with 
multiple sensor nodes simultaneously to collect real-time 
data. In turn, the PRNs connect directly to a database server 
computer.
• All data collected by sensors once received by the network 
Coordinator is transferred to the gateway from where 
through GPRS/Ethernet/Internet it is then brought to Real 
Time Information System or RIMS.
• RIMS comprises of the server part and the User Interface 
section.
With the help of this IIoT Platform, Manufacturers can 
quickly identify the cause of damage and whether it falls 
under their warranty policies. 
Solution Architecture
Benefits of IIoT based 
authentication 
process
• Simple: Easy to integrate
• Cost Effective: Cost per 
application is minimal
• Fast: Takes comparatively less 
time to validate than manual 
system of examination.
• Conclusive: It can authenticate 
each and every claim.