Bot Services Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opportunity 2024-32
                     Global Bot Services 
Market Research and 
Forecast Report 2024-
2032
Format: PDF+EXCEL
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In ternat ional  Market  Analys is  Research and Consul t ing Group is  a leading adv iser  on management  
s t rategy and market  research wor ldwide.  We par tner  wi th c l ients  in  a l l  regions and indust ry  
vert ica ls  to  ident i fy  thei r  h ighest -value oppor tuni t ies,  address thei r  most  cr i t ica l  chal lenges,  and 
t ransform thei r  bus inesses.
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developments  for  bus iness leaders  in  pharmaceut ica l ,  indust r ia l ,  and h igh technology 
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chemicals ,  food and beverage,  t ravel  and tour ism, nanotechnology and novel  process ing methods 
are at  the top of  the company’s  exper t ise.
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achieve unmatchable compet i t ive advantage,  bui ld  more pro f ic ient  organizat ions,  and secure 
las t ing resul ts .
A cc o r d i ng  t o  t h e  l a te s t  r e p o r t  b y  I M A R C  Gr o up ,  t i t l e d  " B o t  S e r v i c e s  Ma r k e t :  G l o b a l  
I n d u s t r y  T re n d s ,  S h a re ,  S i z e ,  Gr o w th ,  O p p o r t u n i ty  an d  F o r e ca s t  2 0 2 4 -
20 3 2 , "  t h e  g l o b a l  b o t  s e r v i c e s  m a r k e t  s i z e  r e a c he d  U S $  2 . 1  B i l l i o n  i n  20 2 3 .
A  b o t  s e r v i ce  i s  a  s o f t w a r e  a p p l i c a t i o n  o r  p l a t f o r m  d es i g n e d  t o  i n t e r a c t  w i t h  us e r s  i n  a  
Report co n v e r s a t i o n a l  ma n n e r ,  t y p i ca l l y  u s i n g  n a t u r a l  l a n g ua g e  p ro c e s s i ng  ( N L P )  a n d  a r t i f i c i a l  i n te l l i g e n c e  ( A I )  t e c hn i q u e s .  T h ey  c r e a t e  c ha t b o ts  a n d  v i r t ua l  a ss i s t a n t s  t o  
co m m un i c a t e  w i t h  us e r s  t h r ou g h  v a r i ou s  c h a n ne l s ,  s u ch  a s  w e bs i t e s ,  me s s ag i n g  a p p s ,  
Highlight and so c i a l  me d i a  p l a t f o r ms ,  o r  v o i c e -e n a b l e d  d e v i c es .  B o t  s e r v i c e s  h e l p  t o  u nd e r s t an d  us e r  i n p u ts ,  i n t e r p r e t  i n t en t i o n s ,  a nd  p r o v i de  r e l e v a n t  
r es p o n se s  o r  p e r f o r m  sp e c i f i c  a c t i o ns .  T h e y  a r e  u t i l i z ed  ac r o s s  v a r i o us  i nd u s t r i e s  a nd  
Description do m a i n s ,  s u c h  as  c u s to m e r  s u p p o r t ,  e - co m m er c e ,  he a l t h c a r e ,  f i na n c e ,  a nd  m o re .  B o t  
se r v i c e s  a r e  a l s o  e mp l o y ed  b y  bu s i n e s se s  a n d  d e ve l o p e rs  t o  b u i l d  a n d  d e p l o y  b o t s  t h a t  
au t o m a t e  t as k s ,  p r o v i de  i n fo r m a t i o n ,  p e r f o r m  t r a n sa c t i o ns ,  o r  e n g a g e  i n  i n t e r a c t i v e  
co n v e r s a t i o n s  w i t h  u se r s .
R eq u e s t  f o r  a  P D F  sa m p l e  o f  t h i s  re p o r t :  
h t t p s : / /w w w . i ma r c g r o u p . co m / b o t - s e r v i c e s - ma r k e t / r e q u es t s a mp l e
Report Description
G l o b a l  B o t  S e r v i c e s  M a r k e t  T r e n d s :
T h e  g r o w i n g  p o p u l a r i t y  o f  b o t  s e r v i c e s  o w i n g  t o  t h e  r i s i n g  n e e d  f o r  b u s i n e s s e s  t o  i m p r o v e  e f f i c i e n c y  a n d  p r o v i d e  b e t t e r  c u s t o m e r  e x p e r i e n c e  i s  
o n e  o f  t h e  k e y  f a c t o r s  p r o p e l l i n g  t h e  m a r k e t  g r o w t h .  M o r e o v e r ,  t h e  w i d e s p r e a d  s e r v i c e  a d o p t i o n  t o  a u t o m a t e  r e p e t i t i v e  t a s k s ,  s u c h  a s  
r e s p o n d i n g  t o  c o m m o n  i n q u i r i e s ,  s c h e d u l i n g  a p p o i n t m e n t s ,  a n d  h a n d l i n g  t r a n s a c t i o n s  t h a t  m i n i m i z e  t h e  n e e d  f o r  h u m a n  i n v o l v e m e n t ,  a n d  
e n h a n c e  o p e r a t i o n a l  e f f i c i e n c y ,  i s  c r e a t i n g  a  p o s i t i v e  o u t l o o k  f o r  t h e  m a r k e t .  I n  l i n e  w i t h  t h i s ,  t h e  i n c r e a s i n g  r e l i a n c e  o n  b o t  s e r v i c e s  a c r o s s  
v a r i o u s  i n d u s t r i e s  t o  e n g a g e  w i t h  c u s t o m e r s  i n  r e a l - t i m e ,  p r o v i d i n g  i n s t a n t  s u p p o r t ,  p e r s o n a l i z e d  r e c o m m e n d a t i o n s ,  a n d  s t r e a m l i n e d  
i n t e r a c t i o n s ,  i s  p r o v i d i n g  a  c o n s i d e r a b l e  b o o s t  t o  t h e  m a r k e t  g r o w t h .  A d d i t i o n a l l y ,  t h e  i n c r e a s i n g  d o m i n a n c e  o f  m e s s a g i n g  a p p  b o t s  a n d  t h e i r  
i n t e g r a t i o n  i n t o  v a r i o u s  p l a t f o r m s  i s  s t r e n g t h e n i n g  t h e  m a r k e t  g r o w t h .  T h e s e  b o t s  o f f e r  b u s i n e s s e s  t h e  c o n v e n i e n c e  o f  d e p l o y i n g  p r e - b u i l t  
p l a t f o r m s  t o  c o n n e c t  w i t h  a  l a r g e  c u s t o m e r  b a s e  w i t h o u t  t h e  n e e d  t o  d e v e l o p  a  c o m p l e t e  a p p l i c a t i o n  f r o m  s c r a t c h .  F u r t h e r m o r e ,  t h e  i n c r e a s i n g  
a d o p t i o n  o f  v o i c e - e n a b l e d  b o t s  t h a t  c a n  i n t e r a c t  w i t h  u s e r s  t h r o u g h  v o i c e  c o m m a n d s  a n d  p r o v i d e  v o i c e - b a s e d  s e r v i c e s  i s  f a v o r i n g  t h e  m a r k e t  
g r o w t h .  B e s i d e s  t h i s ,  t h e  w i d e s p r e a d  a p p l i c a t i o n  o f  b o t  s e r v i c e s  i n  v a r i o u s  i n d u s t r i e s ,  i n c l u d i n g  e - c o m m e r c e ,  h e a l t h c a r e ,  f i n a n c e ,  a n d  t r a v e l ,  i s  
p o s i t i v e l y  i m p a c t i n g  t h e  m a r k e t  g r o w t h .  A p a r t  f r o m  t h i s ,  c o n t i n u o u s  a d v a n c e m e n t s  i n  a r t i f i c i a l  i n t e l l i g e n c e  ( A I ) ,  n a t u r a l  l a n g u a g e  p r o c e s s i n g  
( N L P ) ,  a n d  m a c h i n e  l e a r n i n g  ( M L )  t o  e n h a n c e  t h e  c a p a b i l i t i e s  a n d  e n a b l e  b o t s  t o  u n d e r s t a n d  a n d  r e s p o n d  t o  u s e r  i n p u t s  m o r e  a c c u r a t e l y  a r e  
s u p p o r t i n g  t h e  m a r k e t  g r o w t h .
L o o k i n g  f o r w a r d ,  t h e  m a r k e t  v a l u e  i s  p r o j e c t e d  t o  r e a c h  U S $  1 4 . 7  B i l l i o n  b y  2 0 3 2 ,  e x p a n d i n g  a t  a  C A G R  o f  2 2 . 8 %  d u r i n g  2 0 2 4 -
2 0 3 2 .
V i e w  R e p o r t  T O C ,  F i g u r e s  a n d  T a b l e s :  h t t p s : / / w w w . i m a r c g r o u p . c o m / b o t - s e r v i c e s - m a r k e t
Technology Insights:
• Framework
• Platform
 
Deployment Insights:
• Websites
• Contact Center
Report • Socia l  Media
• Mobi le Appl icat ions
Segmentation
Mode Insights:
• Text
• Audio
• Video
End User Insights:
• BFSI
• Government
• Education
• Telecommunicat ions
• Healthcare
• Travel  and Hospital i ty
• Media and Entertainment
• Others
Report 
Segmentation Regional Insights:
• North America
• Europe
• Asia-Pacifi c
• Latin America
• Middle East and Africa
• [24]7.ai  Inc.
• Amazon Web Services Inc.
• Creative Virtual Ltd.
Competitive • eGain Corporation
• Inbenta Technologies Inc.
Landscape 
• International  Business Machines 
with Key Corporation
• Kore.ai  Inc.
Players
• Microsoft  Corporation
• Pypestream Inc.
How has the global bot services market performed 
so far, and how will it perform in the coming years?
What are the drivers, restraints, and opportunities 
in the global bot services market?
What is the impact of each driver, restraint, and 
Key opportunity on the global bot services market?
Questions What are the key regional markets?
Answered in 
Which countries represent the most attractive bot 
the Report services market?
What is the breakup of the market based on the 
technology?
Which is the most attractive technology in the bot 
services market?
What is the breakup of the market based on the 
deployment?
Which is the most attractive deployment in the bot 
services market?
What is the breakup of the market based on the 
mode?
Which is the most attractive mode in the bot 
Key services market?
Questions What is the breakup of the market based on the 
end user?
Answered in 
Which is the most attractive end user in the bot 
the Report services market?
What is the competitive structure of the global bot 
services market?
Who are the key players/companies in the global 
bot services market?
1     P r e f a c e
2  S c o p e  a n d  M e t h o d o l o g y
2 . 1  O b j e c t i v e s  o f  t h e  S t u d y
2 . 2  S t a k e h o l d e r s
2 . 3  D a t a  S o u r c e s
2 . 3 . 1  P r i m a r y  S o u r c e s
2 . 3 . 2  S e c o n d a r y  S o u r c e s
2 . 4  M a r k e t  E s t i m a t i o n
2 . 4 . 1  B o t t o m - U p  A p p r o a c h
Table of 2 . 4 . 2  T o p - D o w n  A p p r o a c h2 . 5  F o r e c a s t i n g  M e t h o d o l o g y
3  E x e c u t i v e  S u m m a r y
4  I n t r o d u c t i o n
4 . 1  O v e r v i e w
Contents 4 . 2  M a r k e t  D y n a m i c s4 . 3  I n d u s t r y  T r e n d s4 . 4  C o m p e t i t i v e  I n t e l l i g e n c e
5  G l o b a l  B o t  S e r v i c e s  M a r k e t  L a n d s c a p e
5 . 1  H i s t o r i c a l  a n d  C u r r e n t  M a r k e t  T r e n d s  ( 2 0 1 8 - 2 0 2 3 )
5 . 2  M a r k e t  F o r e c a s t  ( 2 0 2 4 - 2 0 3 2 )
6  G l o b a l  B o t  S e r v i c e s  M a r k e t -  B r e a k u p  b y  T e c h n o l o g y
6 . 1  F r a m e w o r k
6 . 1 . 1  O v e r v i e w
6 . 1 . 2  H i s t o r i c a l  a n d  C u r r e n t  M a r k e t  T r e n d s  ( 2 0 1 8 - 2 0 2 3 )
6 . 1 . 3  M a r k e t  S e g m e n t a t i o n
6 . 1 . 4  M a r k e t  F o r e c a s t  ( 2 0 2 4 - 2 0 3 2 )
6 . 2  P l a t f o r m
6 . 2 . 1  O v e r v i e w
6 . 2 . 2  H i s t o r i c a l  a n d  C u r r e n t  M a r k e t  T r e n d s  ( 2 0 1 8 - 2 0 2 3 )
6 . 2 . 3  M a r k e t  S e g m e n t a t i o n
6 . 2 . 4  M a r k e t  F o r e c a s t  ( 2 0 2 4 - 2 0 3 2 )
6 . 3  A t t r a c t i v e  I n v e s t m e n t  P r o p o s i t i o n  b y  T e c h n o l o g y
       
7  G l o b a l  B o t  S e r v i c e s  M a r k e t -  B r e a k u p  b y  D e p l o y m e n t  
7 . 1  W e b s i t e s
7 . 1 . 1  O v e r v i e w
7 . 1 . 2  H i s t o r i c a l  a n d  C u r r e n t  M a r k e t  T r e n d s  ( 2 0 1 8 - 2 0 2 3 )
7 . 1 . 3  M a r k e t  S e g m e n t a t i o n
7 . 1 . 4  M a r k e t  F o r e c a s t  ( 2 0 2 4 - 2 0 3 2 )
7 . 2  C o n t a c t  C e n t e r
7 . 2 . 1  O v e r v i e w
7 . 2 . 2  H i s t o r i c a l  a n d  C u r r e n t  M a r k e t  T r e n d s  ( 2 0 1 8 - 2 0 2 3 )
7 . 2 . 3  M a r k e t  S e g m e n t a t i o n
Table of 7 . 2 . 4  M a r k e t  F o r e c a s t  ( 2 0 2 4 - 2 0 3 2 )7 . 3  S o c i a l  M e d i a
7 . 3 . 1  O v e r v i e w
7 . 3 . 2  H i s t o r i c a l  a n d  C u r r e n t  M a r k e t  T r e n d s  ( 2 0 1 8 - 2 0 2 3 )
Contents 7 . 3 . 3  M a r k e t  S e g m e n t a t i o n
7 . 3 . 4  M a r k e t  F o r e c a s t  ( 2 0 2 4 - 2 0 3 2 )
7 . 4  M o b i l e  A p p l i c a t i o n s
7 . 4 . 1  O v e r v i e w
7 . 4 . 2  H i s t o r i c a l  a n d  C u r r e n t  M a r k e t  T r e n d s  ( 2 0 1 8 - 2 0 2 3 )
7 . 4 . 3  M a r k e t  S e g m e n t a t i o n
7 . 4 . 4  M a r k e t  F o r e c a s t  ( 2 0 2 4 - 2 0 3 2 )
7 . 5  A t t r a c t i v e  I n v e s t m e n t  P r o p o s i t i o n  b y  D e p l o y m e n t  
8  G l o b a l  B o t  S e r v i c e s  M a r k e t -  B r e a k u p  b y  M o d e
8 . 1  T e x t
8 . 1 . 1  O v e r v i e w
8 . 1 . 2  H i s t o r i c a l  a n d  C u r r e n t  M a r k e t  T r e n d s  ( 2 0 1 8 - 2 0 2 3 )
8 . 1 . 3  M a r k e t  S e g m e n t a t i o n
8 . 1 . 4  M a r k e t  F o r e c a s t  ( 2 0 2 4 - 2 0 3 2 )
F o r  m o r e  i n f o r m a t i o n ,  v i s i t :  
ht t ps : / /w ww. i ma rc gro up . c o m /b o t - s e rv i c es -ma rke t / t o c
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