Impact of COVID-19 on the payment industry
                     Impact of COVID-19 on the 
payment industry
Even before the pandemic struck, the payment industry was quite dynamic over 
the past few years. 
Double-digit growth rates, dizzy valuations, and technological advancements at an 
unprecedented rate are some of the indicators that prove it. 
However, one must not underestimate the small volume decline due to COVID-19.

The impact of COVID-19 pandemic on the payment industry has been less severe as compared to the other sectors 
of FinTech. However, it doesn’t mean that the payment sector is completely immune to the COVID-19 effects.
With social distancing and lockdown in place, the travel and transport industry has seen a tremendous decline. This 
decline has also affected all the payment service providers who were associated with the travel industry.
Also, the economic uncertainty due to the pandemic has forced people to spend money very cautiously which has 
resulted in the overall reduction of consumer spending. This reduction in consumer spending affects both the 
payment processing services as well as to those card issuers who get their revenues from the interchange fees.
As per McKinsey, the global payment revenues are expected to decrease by 10 per cent which would amount to 
1.86 trillion US dollars in case of a muted recovery scenario. This is huge as the Pre-COVID-19 estimation for 2020 
predicated the global payments revenues to reach around 2.17 trillion US dollars.

Mobile money
According to research released by MX, which is a digital transformation platform for credit unions and banks, shows 
that there’s a rise of 50% in the mobile banking engagement since the end of 2019. It also showed that the 
payments made via debit and credit cards saw a decline of 25% during the COVID-19 pandemic.
Interestingly 60% of participants also said that their prime financial institution fails to make them financially 
stronger. And they would prefer to move to mobile banking.
According to the study by payment firm FIS, the COVID-19 pandemic is also driving the consumers in the US towards 
digital payments and mobile banking.
According to the study, around 45% of the banked participants have changed the way they interact with their 
financial institutions. 39% of Gen Xers, 46% of baby boomers, and 36% of millennials are now using online or mobile 
banking.
The study also shows that around 31% of participants would prefer to use mobile payments and contactless 
payment methods instead of cash due to the COVID-19 pandemic.
This surge is not only limited to the US. Even in a developing country like Rwanda, there is mass adoption of mobile 
money services in the wake of COVID-19 pandemic. There has been a sudden increase in the person-to-person (P2P) 
transfers in the country.
To get a better perspective let’s compare this with the first week of January when the total amount of fund sent via 
P2P transfers was around RWF 7.2 billion which is equivalent to the US $7.6 million. However, in the last week of 
April, this value increased to RWF 40 billion which is equivalent to over US $42 million. The increase is roughly over 
a mammoth 450%.

The story of Nigeria is also quite similar. The mobile money transactions in the country grew by 
15% in the month of March and many experts believe that the percentage would rise in the 
coming days.
Not only consumers but also governments and authorities have leveraged mobile money to offer 
efficient and affordable financial services along with addressing the practical challenges. 
Mobile money has emerged as an effective and social-distancing friendly way to avoid cash.
Mobile money and other digital payment options such as contactless payments, mobile wallet 
payments, QR code payments, NFC payments, facial recognition, etc. can inhibit the spread of 
the virus.
Card-based payments
Card payments have witnessed a surge of 75% during the COVID-19 pandemic. As per the 
new data by PayPoint, this surge is due to fear that consumers have over handling cash. As 
per the trading update, the card payments saw a surge of 75.3% and 74.4% for year-on-
year during the period from 1st to 17th April and from 18th April to 17th May respectively.
The same period also saw a drop in the ATM transactions by around 39.9% and 33.31% 
respectively. The main reason behind this drop was of customer’s reluctance to handle 
cash. Also, many customers preferred to stay indoors due to the pandemic.
COVID-19 acted as a catalyst for a trend that was already taking place before the 
pandemic. Before the pandemic, card payments grew by 20.6% by in last one year till 31st 
March 2020. Whereas, the ATM transactions dipped by 4.1% during the same period.
International remittances
International remittances have been severely hit by the COVID-19 pandemic. Global 
remittances are estimated to decline by 20 per cent in 2020 as a result of the crisis caused by 
the pandemic. This decline is considered as the sharpest one in the recent past. The main 
reason behind this decline is the fall in wages of migrant workers.
This is an alarming situation as around 75% of the all world’s migrants work in the countries 
where almost three-quarters of global COVID-19 cases have been reported. Moreover, the 
remittances sent by migrants in these countries is as high as 90%.
These workers are amongst the sections who are vulnerable to the loss of employment during 
a situation of the economic crisis in the host country. If we have a look at the remittances of 
low and middle-income countries (LMICs) then the estimated decline is about 19.7 per cent to 
$445 billion. This decline is a major chunk of many vulnerable households’ financing life.
Customer loyalty and rewards
COVID-19 played a major role in changing and reshaping the customer’s shopping behaviour. When 
the pandemic struck the US, a large number of consumers started to stockpile products. The 
stockpiling was to such an extent that Amazon had to notify their customers in March that they were 
out of stocks for certain household staples.
In their statement, Amazon said “working around the clock with our selling partners to ensure 
availability on all of our products, and bring on the additional capacity to deliver all of your order.”
Events like these are compelling shoppers to seek alternative brands. According to a report by 
McKinsey, more than 75% of the consumers have tried new places to shop, new brands, and new 
methods of shopping during the pandemic.
The major factor which caused a transition in customer’s shopping behaviour was product availability 
followed by the other two factors like promotions and better prices.
Conclusion
The COVID-19 pandemic has widely impacted the payment industry as a whole. Few of the 
sectors have been impacted positively, whereas, the rest have faced its adverse effects.
After discussing the impact of COVID-19 in all the payments sectors, one thing is pretty 
clear that if any business wants to survive in the pandemic, then they must adopt digital 
payments methods. They must offer their consumers a simple, convenient, and social-
distancing friendly mode of option.
If you’re such business or an enterprise who is looking to adopt cutting-edge digital 
payment methods then choose DigiPay which is a cutting-edge mobile money and mobile 
wallet solution that comes with all the important modules such as international 
remittance, customer loyalty, merchant services, and many more.
Thank you
[email protected] www.digipay.guru
+91 95740 78295 B/703, Siddhi Vinayak Towers,
Off S.G.Road, Makarba,
Ahmedabad-380051