Why Does My Printer Print Gray Instead of Black? Dial for Fix Dell 1320c Printing Grey Instead of Black issues online by an expert. 1. Place a page in the manual feeder and open the lid when the page corner is about to enter the printer. Then take the cartridge of the toner and pull the shutter back as well. Look at the image now, if it’s still black then you should understand that there’s a problem with transferring roller that doesn’t get enough high voltage. The transfer roller then pulls the picture off the drum and down to the document. Replace your High Voltage Board energy supply source if necessary. First, open the Printers folder, then right-click the Dell Printer driver to select Print Preferences. Click on the Basic tab under Print Quality and select one of the following choices. Best-to print accurate pictures using this mode. High-Choose this option if the print quality is better than usual and the print velocity is quicker than Best. To save the modifications, click on the Apply button. Tap Advanced in the next step and then confirm the unchecked “Ink Save mode.