12 proven steps to maximize 5 star customer reviews
                     12 Proven Steps to 
Maximize 
5 Star Customer 
Reviews
If you are based out of 
food and hospitality or e-
commerce industry, it 
can be a real struggle to 
get positive reviews.
Here are a number of 
approaches that you can 
apply to get more of your 
business on table with 
more stars and positive 
reviews.
01
01 Ask for feedback 
personally
Every time you do business with a customer, you should check in to see how their 
experience was, every now and then. Keep them hooked with regular emails or any 
method by which you regularly follow up with your customers.
02 Make correction depending on feedback
02
Some of your customers would certainly 
give you suggestion that would improve 
their experience in their future visits.
Maybe not all would be helpful, but go 
through them, you never know which one 
you might want to consider.
03 Claim your business on review sites
03
Yelp and other reviewing sites allow to 
claim your business and set up and 
environment for your customers to share 
their reviews.
This would make it easier for them to find 
your space for reviews on search engines. 
It also makes it easier for you to respond 
to them consistently.
Ask your loyal customers to post 
frequent reviews
04 There are no two ways about getting more reviews when you specially ask for them. Don’t plead your customers to just leave 
positive reviews. It is evident that you do get more reviews 
when you ask for them, but just don’t seem to be very needy.
04
05
05 Ask for offline reviews 
as well
After you are done with your 
offline sales, you should ask your 
customers to share their 
experience. You can also ask them 
in person or through your regular 
follow up.
06
06 Ask customers to 
make review videos
Buoy up your customers to add or 
share videos to their social media 
profiles and then you can also link 
these videos to your profiles and 
mark them as favourites on your 
website and social media pages.
Make it easy for 
07 customers to connect wAddiitnhg  ayn oemuail address and or phone number where 
they can connect with an employee of your company 
provides a sense of naturalism and increases your 
07 credibility as a business. 
08 Have a strong online presence
08
Make sure that you have an informative “About” page, and add a face to 
your brand, this would help them to reach out to you directly.
09 Analyze what your people 
share
09
No matter how So to make it good on your 
outstanding your service part, you can use tools 
maybe or how effortless that help you track what 
you make for everybody to the people are saying or 
reach out to you, people posting regarding your 
would still post negative business.
reviews.
10
10 Reward customers who 
review regularly 30%
Propose your customers incentives and 15%
giveaways for writing or creating reviews. 10%
Many search directories allow you to share 
15%
incentives or discounts on their websites.
15%
11
11
Take immediate action on 
negative reviews
Make a practice to respond to negative reviews right 
away. When you can’t fix the problems that very 
moment, then let them know through a message or a 
reply to their comment that you are looking into the 
matter and resolving it. When the issue is resolved 
follow up with them.
12 Provide the best experience possible
12 To get the positive and great reviews the most essential thing you 
could do is to give your customers an experience of their lifetimes.
Your Reptution is priceless!
As a matter of fact, your company's best 
marketers and sales reps aren't your 
employees -- they're your existing customers.
88%
According to a recent survey, 88% people that 
trust online reviews as much as personal 
recommendations.
In the past years, we've helped our clients generate more 
positive reviews which has evidently scaled up their 
business.
Looking to generate more positive reviews from your 
customers?
We've got you covered.
WebChanakya Private Limited
B -1306, Mondeal Heights, S. 
G.High Way, Ahmedabad, Gujarat 
380015
+91 96 87686688
[email protected]
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