Ziqitza Rajasthan - Covid-19 unsung heroes  Ambulance and Call Centre Staff  keeps the fight going despite threats.
                     Ziqitza Rajasthan - Covid-19 unsung heroes : 
Ambulance and Call Centre Staff  keeps the fight 
going despite threats.
The second Covid-19 wave sweeping the country is 
testing the resilience of essential services providers like 
never before with the number of infections rising at an 
alarming rate and several patients requiring urgent 
hospitalization. ZHL Rajasthan appreciates the 
enormous risks taken by drivers and emergency medical 
technicians deployed on ambulances with advanced life 
support systems are often overlooked as the spotlight is 
often on doctors and nurses. They are among several 
unsung heroes making an enormous personal sacrifice 
to ensure India doesn’t give up in the fight against the 
pandemic.
In the midst of a pandemic – COVID -19 Ambulance Staff and 
Healthcare workers are at the front line to fight it by risking their 
and their family lives while transferring the patients. They are 
worried about themselves and their family safety. Here are some 
stories shared by Ziqitza Healthcare Ltd Ambulance Staff.
Sharing with you a story of an Ambulance driver, 29-year-
old Sunil Vishwakarma, who took Corona patients to a 
regular hospital, says he has been out of the house for 31 
days. So far, more than 100 patients have been taken to 
the hospital by him in Madhya Pradesh. He has done this 
while staying away from his family and made his home in 
the police station itself for months. While his family of 
wife, 4 month and 5-year-old son who lives in Indore 
amidst hardships. Sunil has done this to avoid his family 
getting infected.  When the lockdown happened 
everybody was heading towards their hometown. 
RoshanLal, a Paramedic who has served over 84 Corona 
patients in Punjab by deciding to stay there to serve 
people leaving his family in Rajasthan.
There are months  when the children’s were unable to see and stay 
with their fathers [due to fear of infection] as the drivers and 
technicians first carry an infected patient in their lap or on a 
stretcher before they are put into an ambulance. They come into 
direct contact with Covid patients daily and are unsung heroes of our 
society; their sacrifices are not praised by anyone. They keep on 
working wearing personal protection equipment (PPE) kits for hours, 
despite the fact that they are mistreated both by family members of 
patients and doctors or staff of hospitals sometimes.
Ziqitza Healthcare the organization that is behind 
managing the call centre for 108 Ambulance and 104 
Help lines ensured the staff safety on the field and at the 
workplace ensured sitting arrangements were done with 
social distancing norms, fumigation of office at frequent 
intervals or providing buses for their transfers or making 
food and stay arrangements. All this was done along with 
efficient management of shift timings are managed from 
12hrs to 24hrs to cater to heavy call inflows. The Call 
Centre team while addressing the heavy inflow of calls 
stayed months away from their family to ensure they did 
not pass on the infection to their family members.
Since its declaration as the national helpline on COVID, the 
Ziqitza Limited operated  108 and 104 Helpline centres have 
witnessed a sudden in the inflow of the calls from 2,000 per 
day to approximately 20,000 -22,000 calls a day; the mix 
includes both general health inquiries and COVID-19 specific 
calls. Wherein fear and anxiety caught everyone’s mind, the 
104 Helpline in last 180 days has received varied nature of 
calls asking about COVID, symptoms, precautions, 
treatment, first line of actions required, hospitals handling 
COVID, tests to be conducted, self-isolation etc .To manage 
the overnight 10x increase in the calls, the capacity in the 
call centre was increased by Ziqitza. Seeing their rent less 
contribution Ziqitza Rajasthan appreciates all  the 
Healthcare workers who are working selflessly  during these 
tough times.