Ziqitza Healthcare the organization that is behind managing the call centre for 108 Ambulance and 104 Helplines ensured the staff safety on the field and at the workplace ensured sitting arrangements were done with social distancing norms, fumigation of office at frequent intervals or providing buses for their transfers or making food and stay arrangements. All this was done along with efficient management of shift timings are managed from 12hrs to 24hrs to cater to heavy call inflows. The Call Centre team while addressing the heavy inflow of calls stayed months away from their family to ensure they did not pass on the infection to their family members.