Examcollection MB-200 VCE
                     Microsoft 
MB-200 
Microsoft Dynamics 
365 Customer 
Engagement Core
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Question NO 1,
You are a Dynamics 365 for Customer Service system administrator. You receive an email notification that you have 
reached 80 percent of your Dynamics 365 stage limit. You perform the following actions to free up space:
• Delete known items that use large amount of storage.
• Perform bulk deletes on suspended system jobs.
• Delete audit logs older than six months old.
• Delete email attachments older than two years old.
The total storage used indicator shows that the storage amount has not changed after you perform the actions. You need to 
determine why the storage amount has not changed What is the cause?
A. Email attachments can only be deleted when the associated email is deleted.
B. The current audit log cannot be deleted.
C. The system can take up to 24 hours to update storage information.
D. Suspended workflows are in a waiting state, therefore cannot be deleted.
Answer: A
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Question NO 2,
You are a Dynamics 365 for Customer Service system administrator. You set up server-side synchronization. You plan to 
deploy the Dynamics 365 App for Outlook after users have received training.
Users do not have administrator rights.
You need to identify which method you would use to deploy Dynamics 365 App for the trained users. Which method will 
accomplish this goal?
A. Push the App for Outlook to only select users from Dynamics 365 Settings area.
B. Push the App for Outlook manually or automatically to all eligible users from Dynamics 365 Settings area.
C. Have users install themselves directly from the Dynamics 365 Settings area.
D. Push the App for Outlook to all eligible users from the Dynamics 365 administration center.
E. Have users install themselves from the personal Settings area.
Answer: A
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Question NO 3,
You are a Dynamics 365 for Customer Service system administrator. Your organization deploys Dynamics 365 for 
Outlook. The sales team reports the following synchronization issues between Dynamics 365 and Outlook:
• Microsoft PowerPoint presentations are missing from meeting invitations that are sent (rom Dynamics 365.
• Outlook task lists are not visible in Dynamics 365-
You need to enable system settings to help address these issues.
Which two settings should you enable? Each correct answer presents a part of the solution. NOTE; Each correct selection 
is worth one point.
A. Synchronize appointment attachments with Outlook or Exchange
B. Exchange folder-level tracking
C. Go Offline
D. Synchronize tasks that assigned in Outlook
Answer: B D
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Question NO 4,
You export a Microsoft Excel workbook from Dynamics 365. The workbook contains 10,000 rows of data.
You email the workbook and a description of the data to another user. The user reports that they can only see 500 rows of 
data. You need to determine why the user cannot view all the data. Why is the user unable view all available data?
A. You selected the This Page Only option and exported a static worksheet.
B. You exported a Pivot Table worksheet. The user does not have the appropriate security role in Dynamics 365 to see 
all records.
C. You ran a report in Dynamics 365 Customer Engagement and then saved the report as an Excel file.
D. You exported a dynamic worksheet. The user does not have the appropriate permissions in Excel to see all records.
Answer: A
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Question NO 5,
You manage Dynamics 365 for Customer Service Development. Test, and Production instances. You use an unmanaged 
solution to develop customization and deploy the customization to a Production instance.
Several deployed customization do not meet legal standards. You delete the unmanaged solution and the customization 
remain.
You need to remove the customization. What should you do?
A. Change the version number on the unmanaged solution to the previous version.
B. Manually remove each customization.
C. Install the previous solution.
D. Change the publisher settings.
Answer: D
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