How To Fix Sync Issues
                     
How To Fix Sync Issues In “Mail And Calendar” App



How To Fix Sync 
Issues In “Mail And 

Calendar” App
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WEBSITE – 
HTTPS://WWW.MYEMAILHELPLINE
.COM
 


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If you have been facing the problem in sync the mail on 
windows 10 app, then it would be very annoying for you 
and its justified from your point of view.
Today, we are going to mention some steps which will help 
you in fixing the SBCGlobal sync problem on mail app.
Before starting with the troubleshooting steps, update the 
OS to the later version first if it is obsolete one. If the 
problem still exists, then follow the steps mentioned 
below.


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Checking connectivity to the server
Check whether the device is connected to the internet or not: To send or 
receive mail, you require internet connection on your device.
Try sending mail via web: If you have supported internet browser, then 
open the sign-in page of SBCGlobal on it and try sending messages from 
there.
Try another device for sending the mail: If you are using another device 
having same configurations, then check your mail on that device. 
Sometimes, there may be a problem with the device. If this doesn’t fix 
your problem, call your email service provider.
Check the email server status on service provider webpage: If the 
problem still exists on your device, then we recommend you to check 
the status of your SBCGlobal email server on service provider page.


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Check security software

Sometimes, firewall and antivirus installed on 
your computer may prevent the email program 
from opening properly. You may report the 
problem in syncing the mail with a firewall. To get 
out of this problem, turn off the security software 
for a short while and check if the problem is 
resolved or not. If the problem still encounters, 
then check the network policies. These may 
sometimes block the email provider due to a 
security issue. Contact administrator in this 
regard.


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Turn off Windows defender 
security

This is pre-installed security software in windows 10. If any alternate antivirus is not 
installed on your computer, then it will start protecting your system. Turn off this 
defender for the temporary time period.
• Open start icon and click on ‘Defender security’ center option.
• Open Fire and network protection.
• Turn off all protective security profiles.
If you are able to sync your SBCmail now, then turn on the firewall for your email app after this step.
Steps to allow windows firewall for Mail and calendar app: If you find that after disabling 
the firewall on the system, you are able to sync the mail, then allow the mail and 
calendar app for the firewall.
• Over to ‘start’ and click on ‘Windows defender security’ center.
• Click on the option which says, ‘Allow an app through a firewall’. Change the preferences.
• Click on the checkbox.
• Select ‘OK’.


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Turn off all third-party antivirus 
software

If you have installed any third party antivirus program on your 
device, then it may create a problem in syncing the mail with the 
server. We don’t recommend you to uninstall the antivirus software 
permanently, but disable for few minutes and notice the change. If 
you find that the SBCGlobal mail starts syncing, then it means your 
antivirus software was preventing your app to sync over the 
internet.  In this way, you can turn on syncing for your email app.
Note: While you have turned off your antivirus software, don’t try 
opening any new attachment from an email. 


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Contact Us
Call Toll Free 
Number
1-800-414-2180
Website

HTTPS://WWW.MYEMAILHELPLINE.COM