For resetting your Arlo Go Security Camera while it is connected to the cloud: 1.            Launch the Arlo app or log in to your Arlo account at my.arlo.com. 2.            Go to the Settings option, then select My Devices and choose the Arlo Go camera that you want to reset. 3.            Tap or click Remove Device. If you have any question or doubt related resetting Arlo go Camera or other technical problem then you can contact the support staff at Netgear expert. http://bit.ly/2JwcyO8