Customer Advice Regarding the Coronavirus
                     CUSTOMER ADVICE 
REGARDING THE 
CORONAVIRUS
(COVID-19)
CHEAPER CAR RENTALS
The safety of our customers and 
staff is of paramount importance 
to us and we are closely 
monitoring the news, 
information, advice and guidance 
from the World Health 
Organisation and local 
authorities regarding the spread 
of the Coronavirus. 
Our focus is to ensure we meet 
customer needs while doing our 
part to keep you and our 
employees safe.
WHAT SHOULD I DO IF I HAVE ALREADY MADE A 
BOOKING, BUT IT’S IMPACTED BY THE 
CORONAVIRUS?
If you have already made a booking, but it is 
impacted by a quarantine measure or other 
travel restrictions due to the Coronavirus, this 
booking can be cancelled as outlined below:
• Cancellation fees for any Pre-Pay rental 
customers impacted by Coronavirus-related 
travel bans, will be waivered
To make any changes, please contact our 
reservations team 
[email protected] or call 03 
8393 1892
WHAT ABOUT BOOKINGS NOT DIRECTLY IMPACTED 
BY CORONAVIRUS RESTRICTIONS?
If or increased flexibility on all bookings, you 
can change or cancel, without fees, any 
reservations in Europe, Australia and New 
Zealand for rentals due to start before 1st May.
To make any changes, please contact our 
reservations team 
[email protected] or call 03 
8393 1892
IS CHEAPER CAR RENTALS TAKING ANY 
ADDITIONAL PRECAUTIONS TO HELP REDUCE THE 
SPREAD OF THE CORONAVIRUS?
We are closely monitoring the information 
shared by the World Health Organization 
concerning advice on how to help reduce the 
spread of COVID-19.
We advise all our customers to keep updated 
on the latest developments from the World 
Health Organisation and the Australian 
Department of Health.
OUR LOCATIONS
 THE SMART ALTERNATIVE FOR CHEAP CAR RENTAL
Melbourne Epping Sunbury
03 8A3ir9p3o r1t892 03 9088 1783 03 9744 4466