What is a cloud-based call center solution?
                     What is a cloud-based call center solution?
Introduction
Businesses need to step up with the growing customer 
demands, optimise their existing IT ecosystem and 
migrate to a technology that can ensure seamless 
customer experience which will retain customers in order 
to stay ahead of the complex competitive environment. 
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Technology
Technology is constantly evolving and becoming more 
sophisticated, providing flexibility, cost optimisation, 
convenience with the latest technology for several 
businesses. 
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Cloud-based centre
With digital intelligence, Cloud Technology, Internet of 
Things (IoT) and artificial intelligence picking up the 
pace, contact centres are identifying the potential 
advantages of cloud-based centre in their particular 
industries.
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Usage
To overcome the limitations of legacy systems, growing 
customer behaviours, and flexible business models, 
contact centres are taking the leap towards automated, 
reliable and responsive data centres.
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Network-based service
Cloud-based call centres are a network-based service in 
which a provider owns and operates call centre 
technology. 
Thereby providing its services remotely to businesses in a 
subscription model. Cloud-based call centres are offering 
an innovative way to approach the pitfalls of your 
business.
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Offerings
Cloud contact centre software offers the tools and 
functionalities that are most relevant for any industry, 
integrated with the different software that assists in 
delivering a seamless customer relationship journey.
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Installation
The installation of a cloud-based call centre is the easiest. 
It doesn’t require any complexity of maintaining the 
hardware and operates efficiently right out of the box, 
without any assembly.
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Operational & 
Ownership Costs
As there are no massive investments in the hardware of 
cloud-based centres, these systems don’t have substantial 
setup costs. The only costs that cloud-based systems 
require is a strong internet connection as everything is 
cloud-based.
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Easy Call Centre 
Management
The Cloud-based call centres require minimal 
management as the most significant burden of 
maintaining hardware systems is eliminated. This 
supports a digital engagement model while reducing on – 
premise IT costs and the complexity following it.
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Flexibility in Business 
Operations
Cloud call centre software is supple and responsive to the 
scalability as per the requirements. As Cloud-systems are 
offered on a subscription basis, adding or removing the 
users is as easy as deactivating a subscription. 
Source: marutitech.com