Written Communication
                     WRITTEN COMMUNICATION
WHAT IS WRITTEN 
COMMUNICATION?
Written communication is any 
written message that two or 
more people exchange. Written 
communication is typically 
more formal but less efficient 
than oral communication.
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EXAMPLES OF 
WRITTEN 
COMMUNICATION
1. Emails
2. Text messages
3. Blog posts
4. Business letters
5. Reports
6. Proposals
7. Contracts
8. Job descriptions
9. Employee manuals
10. Memos
11. Bulletins
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EFFECTIVE FORMS 
OF WRITTEN 
COMMUNICATION
1. Comprehensive: Includes 
all the relevant details
2. Accurate: All details are 
correct
3. Appropriate: Has the right 
tone and level of formality
4. Composition: Has correct 
spelling and grammar
5. Clear: Is understandable
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WAYS TO COMMUNICATE CLEARLY WITH 
WRITTEN COMMUNICATION
IDENTIFY AND 
CLEARLY STATE 
YOUR GOAL
Effective written 
communication has an obvious 
goal that you convey to the 
reader. Describe in clear words 
what you want the reader to do 
or know.
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USE THE RIGHT 
TONE
Tone can help your writing be 
more effective. Some forms of 
communication, such as 
memorandums, require a 
formal tone. 
Writing to a friend, however, 
requires an informal tone. The 
tone you use depends on the 
purpose of the writing and the 
audience.
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KEEP IT SIMPLE
Avoid jargon, expressions or 
big or complex words. You want 
to make it easy for the reader 
to understand what you are 
saying, regardless of their 
familiarity with your company 
or industry.
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STAY ON TOPIC
Avoid irrelevant information. 
Clarity is essential. Keep 
paragraphs and sentences 
short, as complicated and 
lengthy statements slow the 
reader down. Only include 
words that add value to the 
reader and focus on your main 
goal.
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USE ACTIVE VOICE
Active voice strengthens your 
writing and makes your 
statements easier to 
understand. Active voice also 
engages the reader and keeps 
their attention.
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HAVE SOMEONE 
PROOFREAD YOUR 
WRITING
Correct punctuation, spelling 
and grammar are crucial. Have 
someone read your writing 
before you send or share it. If 
no one is available, then read it 
out loud to yourself.
Source: www.indeed.com