Apology Letter Format to Customer for Short Shipment
                      
Sample Format for Apology Letter to Customer for Short Shipment  
From: 
Jacob Brown  
Manager 
New Age Hardware Company 
New York 
Date: October 25, 2021 
To, 
Mr. Andrew Reynolds 
Manager 
Zenith Technologies 
New York 
Dear Mr. Andrew, 
We are extremely thankful for your letter dated October 10th, 2021 for bringing it to our notice the issue 
related with short supply. Please accept our sincere apologies for the inconvenience caused to you. 
After going through your letter, we immediately investigated the issue and found out that it was a 
human error because of which the lesser supply was shipped to you. Nevertheless, we apologize for the 
same and we would like to inform you that we have already dispatched the remaining order by express 
delivery. Please find attached the details of the shipment and the invoice with the letter. 
We will work harder to make sure that such kinds of issues do not surface again and we continue to 
have a smooth and stronger association.  
Thanking in anticipation. 
Regards, 
Jacob Brown  
Manager 
New Age Hardware Company