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820-605 Dumps With Real Exam Question - Free 820-605 Study Material
Cisco
820-605
Cisco Customer Succes s Manager (CSM)
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Question: 1
From a Customer Success perspective, which reason to monitor your customer’s health is the most
important?
A. It provides the opportunity to address any changes in the customer’s experience or actions around
the solution
B. It allows the customer to identify unused licenses so they can be addressed via a service
improvement plan
C. Understanding your customer’s health directly enables renewals
D. It gives the customer valuable insight so they can automatically renew critical on time
Answer: C
Reference:
https://www.gainsight.com/customer-success-best-practices/how-to-score-customer-health/
Question: 2
What are two barriers of adoption in an organization? (Choose two.)
A. new product sales motion
B. lack of knowledge on solution
C. organizational announcements
D. implementation issues
E. hiring practices
Answer: BD
Question: 3
DRAG DROP
Drag and drop three valid elements of a success plan from the left to the right. Not all options are
used.
Answer:
Question: 4
Which list of components of a Customer Success Quarterly Success Review is common?
A. results from prior quarter, product roadmap, proposed marketing new products, and confirm goals
for the next quarter
B. results from prior quarter, agreed actions completed, benchmarking with the market, and confirm
goals for next quarter
C. results from prior quarter, services delivered, issues and open services cases, and confirm goals for
next quarter
D. results from prior quarter, cover roadmap and promote new products, and confirm goals for next
quarter
Answer: C
Question: 5
Which item should the Customer Success Manager focus on to enable the adoption of a software
solution?
A. KPI that will be improved by the new product solution
B. current existing products that are being displaced by the solution
C. current configuration guide of the product solution
D. product use case that will achieve the desired outcome
Answer: D
Reference:
https://sixteenventures.com/improve-adoption
https://www.realexamcollection.com/cisco/820-605-dumps.html
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