Easy troubleshooting guide to resolve quickbooks error 15102
                     Steps on How to Permanently 
Eliminate QuickBooks Error 
15102
Downloading updates in QuickBooks is a fairly simple process unless some errors 
and issues appear. QuickBooks error 15102 is one such error that can prevent the 
application and the payroll function from being updated to the latest release. This 
error code can arise due to many possible reasons, like the QB multi-user mode. You 
can easily eliminate the QuickBooks error code 15102 by using the solutions 
provided in this blog below.
IF YOU ARE HAVING DIFFICULTY UNDERSTANDING THE STEPS OR RESOLVING THE 
ERROR CODE ON YOUR OWN, YOU CAN REACH OUT TO US AT 1-855-856-0042 TO GET 
ASSISTANCE FROM OUR TEAM OF QB EXPERTS.

Possible Causes and Reasons for the QuickBooks 
Desktop Error 15102
QuickBooks error message 15102 can occur due to the common factors and 
scenarios listed below –
• You are running QuickBooks in multi-user mode while trying to install the latest 
updates in the app.
• The shared download feature is turned on, or the download location might be 
inaccessible or unavailable.
• You are not using QuickBooks as a Windows admin, and the lack of admin rights 
is causing update issues.
• Windows OS is not updated to the latest release, which is causing compatibility 
issues while running the QB application on the system.
Effective Steps to Eradicate QuickBooks Payroll Error 
15102
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Yporuo vniedeedd t bo eelnoswu r–e that the download location is correct and then remap the drive to a new 
letter in the following manner –
•Open the Product Info window and press the Ctrl + 1 keys to find the mapped path, and ensure 
that the download location is correct.
•For this, you have to click on the Options tab, and if the download location is incorrect, change 
the state of the location by selecting No if Yes is already selected, and vice-versa.
•Now, remap your network drive to a new letter and open your company file by using the new 
mapped-drive letter go to the Help tab.
•Select Update QuickBooks, and from the Options tab, turn the shared download off and then 
back on again.
•Lastly, check if the download location is using the new drive letter and click on Save and Close.
Solution 1 – Remap the Drive to a New Letter and Update QB 
Desktop
You need to ensure that the download location is correct and then remap the drive to 
a new letter in the following manner –
• Open the Product Info window and press the Ctrl + 1 keys to find the mapped path, 
and ensure that the download location is correct.
• For this, you have to click on the Options tab, and if the download location is 
incorrect, change the state of the location by selecting No if Yes is already selected, 
and vice-versa.
• Now, remap your network drive to a new letter and open your company file by 
using the new mapped-drive letter go to the Help tab.
• Select Update QuickBooks, and from the Options tab, turn the shared download off 
and then back on again.
• Lastly, check if the download location is using the new drive letter and click on 
Save and Close.
Solution 2 – Switch the Hosting Mode from the Utilities 
Section to Run the Updates as a Single-User
You can resolve the QB error code 15102 by switching the hosting mode on the 
server PC.
• Log out every user and launch QuickBooks on the system having payroll issues 
with the payroll issues, and hit the File menu.
• Opt for the Switch to Single-user Mode option and update QuickBooks payroll to 
check if the 15102 error is dismissed.
Conclusion
You can easily address the QuickBooks error 15102 by using the solutions 
given in this blog. If the error code persists, you can call us at 1-855-856-
0042 to get assistance from our technical support team.