MB2-718 Dumps Questions
                     
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   Microsoft  
   MB2-718 EXAM 

Microsoft Dynamics 365 for Customer Service 

 

Product: Demo 

 
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Question: 1 

   

You need to implement Microsoft Power BI to analyze and visualize data. 

Which two actions can you perform? Each correct answer presents a complete solution. 

 

A. Use frames to display content 

B. Implement custom visualizations. 

C. Use a file that is stored in Microsoft One Drive as a data source. 

D. Display the most recent version of the data always. 

 

Answer: A,B     

 

Question: 2 

   

You enable feedback for a Voice of the Customer survey. What is the total number of questions 

allowed for the survey? 

 

A. 30 

B. 40 

C. 100 

D. 250 

 

Answer: B     

 

Question: 3 

   

You need to provide quick ad-hoc analysis of data from within the Microsoft Dynamics 365 

environment Which Export to Excel option should you use? 

 

A. Excel Online 

B. static worksheet 

C. dynamic worksheet 

D. dynamic pivot table 

 

Answer: A     

 

Question: 4 

   

You have access to the desktop version of Microsoft Excel and Excel Online. 

You need to perform a bulk update of data for 225 contacts. 

What are two ways to achieve the goal? Each correct answer presents a complete solution. 

 

A. Open the data in Excel Online, make updates, and then save changes to Microsoft Dynamics 

365. 

B. Export data as a dynamic pivot table, make updates, and then save changes to Microsoft 

Dynamics 365. 

C. Export the data as a static worksheet make updates, and then save changes to Microsoft 

Dynamics 365. 

D. Export the data as a static worksheet, make updates, and then import the data back into 

Microsoft Dynamics 365. 

 


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Answer: A,D     

 

Question: 5 

   

You implement the Unified Service Desk (USD). You plan to implement actions and replacement 

parameters. Which three symbols are valid replacement keys? Each correct answer presents a 

complete solution. 

 

A. ^ 

B. - 

C. + 

D. $ 

E. ~ 

 

Answer: A,C,D     

 

Question: 6 

   

You plan to deploy Unified Service Desk (USD). 

You need to install all USD components and verify the installation. 

Which three actions should you perform? Each correct answer presents part of the solutioi 

 

A. Deploy USD packages to the Microsoft Dynamics 365 instance. 

B. Install the USD client on a development computer. 

C. Run the USD client and connect to the Microsoft Dynamics 365. 

D. In the USD application, configure client diagnostic logging. 

E. Install computer telephony integration (CTI) adapters. 

 

Answer: A,B,C     

 

Question: 7 

   

You have a Microsoft Dynamics 365 environment and you are using Unified Service Desk (USD) 

in a call center scenario. Users must be able to ask their customers questions that will trigger 

defined follow on actions. You need to provide users with guidance for their customer 

interactions. What should you use? 

 

A. agent scripts 

B. knowledge management 

C. CRM dialogs 

D. CRM workflows 

 

Answer: A     

 

Question: 8 

   

You implement the Unified Service Desk (USD). You plan to implement a window navigation 

rule. Which two statements are true? Each answer represents a complete solution. 

 

A. You must populate the form and entity or URL fields for specific rules. 

B. Rules are evaluated based on the order number, 

C. You must use the display name to reference the entity in the rule. 

D. You must configure default rules so that they are evaluated first 

 

Answer: B, D     


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Question: 9 

   

You are deploying a Unified Service Desk (USD) application. 

For which three scenarios can you attach an action call? Each correct answer presents a complete 

solution. 

 

A. A window navigation rule is processed. 

B. Client diagnostic logging is turned on. 

C. A threshold is reached in a Microsoft Power BI report. 

D. An agent script is run or an answer is clicked. 

E. A toolbar button is clicked. 

 

Answer: ADE     

 

Question: 10 

   

You implement the Unified Service Desk (USD). Which three statements regarding the debugger 

are true? Each correct answer presents a complete solution. 

 

A. The debugger allows you to review data parameters from static log files. 

B. The debugger allows you to review real-time data parameters. 

C. The debugger allows you to review action calls from static log files. 

D. The debugger is a USD hosted control. 

E. The debugger allows you to review real-time action calls. 

F. The debugger is a standalone tool. 

 

Answer: A,C,E     

 

Question: 11 

   

You need to install and configure the Unified Service Desk (USD) client What should you do? 

 

A. Import the USD client as a solution. 

B. You must manually install the client. 

C. Deploy the USD client from the Microsoft Dynamics 365 server. 

D. Enable the USD client from System Settings. 

 

Answer: B     

 

Question: 12 

   

You are a customer service agent that uses Unified Service Desk (USD). You search for a 

customer. You select a customer record from the search results and open the customer record. 

How many sessions are created? 

 

A. 0 

B. 1 

C. 2 

D. 3 

 

Answer: C     
 

 

 


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