How To Get Rid Of QuickBooks Error 12031
                     Relevant Measures To 
Tackle QuickBooks Error 
12031
QuickBooks can run into problems if network connectivity issues develop during updates or 
accounting tasks. QuickBooks Error 12031 coming up on the screen means the software 
has lost its internet access. If you also encounter this error while downloading the software 
or payroll updates, continue reading the blog to discover its causes and the techniques to 
eliminate it.
Let our QB support team handle the issue by reaching them at 1-855-856-0042 for 
assistance.

Here’s why QuickBooks error code 12031 blocks the 
software updates
You might encounter this error message while updating QuickBooks Desktop or 
performing an online task in the software. The conditions that encourage the development 
of this QB update error are mentioned below-
• Incorrect setup of the TLS settings hinders the QB update by breaking the connection 
to the Intuit servers.
• QuickBooks fails to integrate with web services due to obsolete or incompatible web 
browsers.
• Your system doesn’t have the appropriate space to store the downloaded QB update 
package.
Best ways to get rid of QuickBooks Update error 12031
QuickBooks might develop issues during payroll and software updates under the influence of 
this runtime error. Some of the easy techniques to get rid of the update error are discussed 
below-
Solution 1- Try the payroll/software updates again after configuring the 
TLS settings
Transport Layer Security or TLS, prevents your system from malware when you connect it to the 
internet. The protocol also ensures the safe transfer of data over the internet and prevents it 
from unauthorized access. However, the PC applications might face trouble accessing the 
internet if the TLS settings aren’t correctly set. QB updates can also get blocked due to incorrect 
arrangement of the TLS settings, and you can rectify the problem by applying the following 
steps-
• Open the Run (Windows+R) on your computer and type ‘inetcpl.cpl’ in the text section.
• Press Enter to launch the Internet Properties window and go to the Advanced tab.
• Click the Advanced Settings option and search for TLS in the settings list.
• The TLS settings checkboxes are located towards the bottom of the list, and you need 
to mark only Use TLS 1.2.
• Do not mark any other TLS settings and close the Internet Properties window once the 
settings are saved.
If the QB updates fail after configuring the TLS settings, check out the next solution.
Solution 2- Ensure the web browser is QB compatible
QuickBooks can also develop issues while performing the online accounting task if your 
web browser is third-party and incompatible with the software. Intuit always recommends 
using the default Windows applications for integrating with QB to prevent compatibility 
issues. You can configure the web browser settings in Windows as discussed below-
• Open the control panel and click the Apps option.
• Select the Default apps option in the next window and search for the Web browser 
option.
• Choose Internet Explorer or Microsoft Edge in the options and save the settings.
Conclusion
We are at the completion of this blog explaining why QuickBooks Error 12031 blocks 
the software and payroll updates. The effective methods to terminate this network 
connectivity error are also mentioned in the blog, and we hope you use them to install 
QB updates without problems.
Contact our QB support team at 1-855-856-0042 if the solutions are too complex for 
you to use.