Simple guide to resolve QuickBooks Switch to Multi-User Mode Greyed Out issue
                     Terminating QuickBooks Switch to Multi-
User Mode Greyed Out error
QuickBooks is an efficient bookkeeping software that assists businesses in 
streamlining their accounting to increase profits. The software collects financial 
data which the user can portably access. This data can also be shared among 
multiple users in the form of company files hosted on a network. Still, sometimes 
issues develop in the software that affects the multi-user network. QuickBooks 
Switch to Multi-User Mode Greyed Out issue makes the preferences option 
inaccessible to the user. If you also encountered this fading out issue in your 
QuickBooks, read this complete blog to go through the reasons for it and the 
methods to eliminate it.
Contact a QB support team at +1 855-948-3646 for quick troubleshooting 
of this issue.

Reasons
The causes of this multi-user mode in your QuickBooks are defined below-
• An outdated QuickBooks version is a primary cause for this multi-user mode 
issue.
• The Network descriptor file may be damaged or missing from your computer.
• Damaged Database Server Manager or incorrect hosting setting in QuickBooks 
can also be responsible for this issue.
Solutions
The following solutions are applicable for fixing the multi-user mode issues in 
QuickBooks-
Solution 1- Update your QuickBooks Desktop version
This is a runtime error that interrupts you from hosting a company file in the 
network. You’ll experience that the Preferences option in your QuickBooks has 
greyed out, and you cannot click on it. This seems to be a display issue, but it is 
related to a fault in the software. Outdated Software versions are known to 
develop this error frequently. You must update your QuickBooks to get rid of 
this issue, as shown in these steps-
• Open QuickBooks and click on File.
• Tap Switch to Single-user mode or close all the company files in the 
software.
• Click on Help and select Update QuickBooks Desktop.
• Navigate to the Update Now tab and single-click the Mark all checkbox.
• Click on Reset Updates and then select Update Now.
• Wait until the update is downloaded and then reopen the software.
• Click Yes when the software prompts you to install the updates.
• Try to switch to multi-user mode using the File option after the software is 
updated.
If the error interrupts you again, use the next method.
Solution 2- Recreate the damaged Network Descriptor File
The multi-user network also depends on the Network Descriptor file, and you’ll 
encounter issues if this file gets damaged. You can rename the file to recreate it 
when the software runs again. Refer to these steps-
• Open the QuickBooks folder located in your C: drive.
• Find a file having a similar name to your company file and extension .nd and 
right-click on it.
• Select Rename in the options and add ‘.old’ at the end of this file name.
• Save the file and try switching to the multi-user mode in QuickBooks.
You’ll now be able to use the multi-user mode, and the greyed-out preferences 
option will also be fixed.
Conclusion
This brings us to the end of our blog explaining why your 
QuickBooks Switch to Multi-User Mode Greyed Out. The practical techniques 
to fix this issue are also included in the blog, and we hope you fix the multi-user 
mode issue by applying them.
If you get stuck with any other issues while applying the methods, dial +1 855-
948-3646 to speak with a QB support representative.