ISO/IEC 20000-1 certification is a globally recognized standard for IT service management (ITSM) systems. Here's a guide to help you understand how it can elevate your IT service management: 1. Understanding ISO/IEC 20000-1 Certification: Scope: ISO/IEC 20000-1 is the international standard for IT service management systems. Requirements: It specifies requirements for the planning, implementation, maintenance, and continual improvement of an IT service management system. Alignment with ITIL: It is closely aligned with the ITIL (Information Technology Infrastructure Library) framework, but it's not dependent on it.