In the digital age, where IT services are the backbone of nearly every business operation, ensuring these services are managed effectively is crucial. ISO/IEC 20000-1 is the international standard for IT Service Management (ITSM), providing a framework that helps organizations deliver consistent, high-quality IT services. However, the path to certification can seem daunting. This blog will break down the process, making it easier for your organization to achieve ISO/IEC 20000-1 certification and reap the benefits of a well-managed IT service environment.