A WhatsApp business chatbot is an AI-powered conversational assistant designed to engage customers automatically using the WhatsApp messaging service. The WhatsApp business chatbot understands human behaviour and speaks more naturally, much like speaking with a person, thanks to machine learning capabilities. Chatbots enable brands to engage with more customers. They can use text, voice, or video, as well as transfer files and photographs, all within the same app. Chatbots allow you to automate consumer conversations on WhatsApp.