How Can a QA Team Efficiently Support the UAT Process
                     
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How Can a QA Team Efficiently Support 
the UAT Process?


User acceptance testing (UAT) is the most crucial phase in the software development
lifecycle. It ensures whether the new system or process meets the user requirements or not.
It is crucial to get the application through the user acceptance tests as it is the last quality
gate that validates product quality, accuracy, and compliance before its deployment into
production.

A successful UAT is crucial for deploying systems without any errors and business risks.
However, implementing UAT in an agile environment might lead to frequent and reduced
cycles of testing. This mandates UAT testers to develop skills of optimized testing techniques,
automation and work in collaboration with the development and QA teams.

Therefore, a user acceptance test is an important and final phase to test business processes
executed in the application or software finally.


Objectives of UAT:

• Verify system set-up for transactions and user access
• Confirm use of system in executing business processes
• Validate performance on business critical functions
• Verify integrity of converted and additional data
• Evaluate and sign off go-live readiness


The scope of each user acceptance test differs
depending on which business process is being
tested.

At-large, however, UAT will involve the following
activities:

• Defined test cases using quality data to verify
end-to-end business processes

• Evaluation of actual test results against the
anticipated results

• Set up a discussion forum to assess the
process and facilitate issue resolution


Role of QA Teams in User Acceptance Testing

User Acceptance Testing is generally a “black box” testing. In other terms, the emphasis is on the functionality and the
usability of the application rather than the technical aspects. The User Acceptance Testing is the last Quality Assurance
effort prior to the release of the application. It is carried out in an environment that closely resembles the real world or
production environment.

In most organizations, user acceptance testing is carried out by business users. It represents a cross-section of users to test
the new application using real-world scenarios. As this testing is a fundamental check of software quality, special care must
be given to establishing a proper UAT environment and approach.


If we talk about the bigger picture of quality initiatives, UAT is an important element in any Quality Assurance
program. In order to get the optimum results from the UAT process, it is advisable to designate the task to an
experienced QA team.


Tasks Performed By the QA Team for a Successful 
UAT Process

• Setting up tools – Test data and defect management tools
• Setting up roles and responsibilities of business users in 

the tools
• Developing test cases and the UAT Runbook
• Setting up Test Data in the test environment 
• Training business users on how to execute Test Cases and 

log defects
• Retesting and regression testing of defects found during 

UAT


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