Site Reliability Engineering Training in Hyderabad - Visualpath.
                     Incident Management and Response
SRE
Introduction to Incident Management in SRE
•Definition of Incident Management
•Importance in maintaining system reliability and availability
•Overview of the incident lifecycle 
Types of Incidents and Severity Levels
•Categories of incidents (e.g., service outages, degraded performance)
•Defining severity levels (P1, P2, etc.)
•Impact assessment and prioritization 
Incident Detection and Monitoring
•Tools and techniques for incident detection (monitoring systems, alerting)
•Importance of observability (metrics, logs, traces)
•Setting up effective alerting thresholds 
Incident Response Workflow
•Steps in the incident response process (Detection, Triage, Mitigation, Resolution)
•Roles and responsibilities (Incident Commander, Communication Lead, etc.)
•Use of run books and playbooks 
Communication During Incidents
•Importance of clear communication channels
•Internal communication (teams, stakeholders)
•External communication (customers, users)
•Examples of communication templates 
Post-Incident Analysis and Blameless Post-mortems
•Conducting post-incident reviews
•Key components of a blameless postmortem
•Identifying root causes and action items
•Continuous improvement and learning from incidents 
Tools and Technologies for Incident Management
•Incident tracking and management tools (JIRA, Pager Duty, etc.)
•Monitoring and observability tools (Prometheus, Granma, etc.)
•Collaboration and communication tools (Slack, Microsoft Teams) 
Best Practices and Future Trends
•Best practices for effective incident management
•Building a culture of resilience and reliability
•Emerging trends in incident management 
    (AI Ops, automated incident response) 
CONTACT
Site Reliability Engineering (SRE)
Address:- Flat no: 205, 2nd Floor,
Nilgiri Block, Aditya Enclave,
Ameerpet, Hyderabad-1 
Ph. No: +91-9989971070 
Visit: www.visualpath.in 
E-Mail: [email protected]
THANK YOU
Visit: www.visualpath.in