Generation Gap And How To Solve It?
                     GENERATION GAP 
AND HOW TO SOLVE 
IT?
Introduction
 The dynamics at  play in today’s  g lobal  
workforce  are complex and fasc inat ing –  not 
least  because there  are now four generat ions 
working together,  and somet imes fi ve.
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Generation Gap
 Each generat ion has i ts  own id iosyncras ies,  
pre ferences,  management sty les and personal  
goals ,  which can lead to misunderstandings and 
even confl ict  at  work.
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CAUSES OF THE 
GENERATION GAP 
 Lack Of  Understanding
 Too Many Comparisons
 Not Enough Interact ion
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HOW TO SOLVE 
IT?
Characterstics of Each 
Generation
 I t ’ s  important  to  understand the mot ivat ions 
and reasoning behind each generat ion’s  
character is t ics .  
 For example ,  people  in  Generat ion Z,  born s ince 
1996,  have grown up wi th technology a l l  around 
them, gain ing the ir  fi rst  mobi le  phone as  a chi ld 
and never knowing the  pre- Internet wor ld.
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Encouraging multi-
generational team 
working
 The best  way to get  people  to accept  each 
other’s  d iff erences is  to  get  them to work 
together.  
 This  might  be through coaching and mentor ing 
or  by ensur ing d ivers i ty  across project teams 
and committees.  People  natural ly  seek out  the 
things they have in  common,  so th is  can be a 
very eff ect ive  approach.
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Establishing clear cultural 
values
 As leaders ,  i t ’ s  important  to be c lear  about  how 
our people are expected to  behave.  
 There can be fundamental  diff erences in how 
diff erent  generat ions l ike to work –  a perfect 
example being the  o lder  generat ions’  
pre ference for  fi xed,  offi ce-base hours versus 
Gen Y and Z’s  desi re  to work remotely,  to thei r  
own t imetable.
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Embedding technology 
that drives collaboration
 Al l  generat ions  want  to fee l  accepted and 
valued at  work as  part  o f  a cohesive team.  
 Col laborat ion is  at  the  root o f  th is  –  yet  th is  can 
be chal lenging in  today’s  workplace,  where 
teams can be spread across d iff erent  locat ions 
and even t ime zones.
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Communicating at all 
levels
 Another commonal i ty  across  a l l  ages of  
employee is  that  they each need and va lue of  
communicat ion.  
 Part icu lar ly  in the  dig i ta l  age,  where new 
technology and transformation are  the norm, i t  
i s  essentia l  to  ensure that  everyone in  your 
organisat ion understands the  d irect ion of  t rave l  
and the reasoning behind i t .
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THANK YOU